Shopping for new flooring is exciting, but it can be stressful too. Sometimes, the color or style looks different at home than in the store.
Floor and Decor is a popular place for tile, wood, vinyl, and more, but even with careful planning, returns happen.
That’s why it’s important to understand their return policy before you buy.
In this guide, I’ll walk you through what you can return, when to do it, and how to avoid common issues so that you can shop with confidence.
What Is Floor and Decor’s Return Policy?
Floor and Decor wants their customers to be happy, and their return policy shows that. But like any store, they have rules you need to follow.
Most items can be returned within 30 days. The countdown starts the day you buy the item, not when it’s delivered or installed.
To return an item, you must present your original receipt.
It can be paper or digital, but you need to have it. Items must be clean, unused, and in good shape. If possible, keep the original box or packaging.
Some items, like custom orders or clearance deals, have stricter return rules. They might not be returnable at all.
In many cases, you’ll get store credit instead of cash. If you paid by card, you’ll usually receive a refund in the same manner.
Conditions for Return
Not everything can come back to the store. Floor and Decor has clear conditions. Let me break them down for you.
- 30-day return limit for most products
- Items must be in sellable condition
- Original packaging is recommended
- Opened boxes are allowed if the contents are perfect
- A receipt is required for returns
- No receipt = no return (store credit possible with ID)
- Tile and stone must be unopened
- Mixed tile lots can’t be returned together
- Acclimated hardwood is often not returnable
- Installed items usually can’t be returned
- Clearance items are final sale
- Report damaged items within 48 hours
- Take photos of any damage immediately.
Processing a Return for Floor and Decor Return Policy
Ready to make a return? The process is straightforward, but following the steps exactly can save time and frustration.
1. Start at Customer Service
When returning items to Floor and Decor, your first stop should always be the returns desk. Don’t head to the checkout or wander looking for help.
Bring your receipt, your items, and your patience. Returns take time, so being prepared makes the process easier.
The customer service team handles returns every day and knows exactly what to do. Let them walk you through the steps.
Don’t hesitate to ask questions if something doesn’t make sense. They’re trained to help and ensure your return meets the store’s policy so you can get the best outcome possible.
2. Expect an Inspection
Before approving your return, the store staff will inspect your items. They’ll look closely for damage, signs of use, or anything missing from the package.
They’ll also double-check that the items on your receipt match exactly. That means the dates, prices, and item counts must all be correct.
This step helps avoid problems for both you and the store. It only takes a few minutes, but it’s very important.
Don’t take it personally, it’s just part of the process. Every customer’s return undergoes the same inspection, ensuring fairness and adherence to company rules.
3. Choose Your Refund Method
Once your return is accepted, you’ll need to choose how you want your money back. Store credit is often the fastest option and can be used right away.
If you want the money returned to your card, that can take a few business days. Credit cards usually take 3–7 days, while debit cards can be slower.
If you paid with cash, some stores might give you store credit instead.
Return methods vary slightly by store, so it’s best to ask what your options are. Pick the method that works best for you and your plans.
4. Large Items Need Special Handling
Returning large items like full pallets of flooring or heavy tile boxes isn’t simple. These items don’t fit in most cars and can be dangerous to move alone.
Floor and Decor stores often offer help with this. Call ahead to ask about pickup or delivery services.
Some locations offer free pickup, while others may charge a small fee. Don’t risk hurting yourself or damaging your car.
Let the store’s team handle the heavy lifting for you. It’s safer, easier, and makes the return process smoother from start to finish.
5. Keep Your Return Receipt
After your return is processed, you’ll get a return receipt. This paper is important, so keep it safe. It shows exactly what you returned and when.
If there’s a problem later, like a missing refund or a bank question, you’ll need that receipt.
It’s a good idea to take a photo of it or scan it into your phone. That way, even if you lose the original, you’ll still have proof.
Save the email copy if the receipt came digitally. Keeping a record helps you avoid stress and solve issues quickly if they come up.
6. Digital Returns Are Possible
If you bought something from Floor and Decor online, you don’t have to ship it back. Just bring your order confirmation email as your receipt.
The store team can look up your order in their system. They’ll see the same details as if you bought it in person.
This makes returning things much easier. You save time and don’t have to deal with packaging or shipping.
Online and in-store returns follow the same rules, so you can expect the same level of help.
7. Partial Returns Work Too
You don’t have to return everything to get a refund. For example, if you bought 20 boxes of flooring but only used 15, you can return the other 5.
This is normal and happens with many home projects. Just make sure the boxes are in good shape and not damaged.
Keep the original packaging, as loose items can be harder to accept. Always double-check the return window; 30 days is the limit.
Partial returns are helpful because they give you room to make small changes without losing money. Plan carefully, but be aware of your flexibility.
8. Ask About Restocking Fees
Some large orders may have restocking fees. These fees cover the store’s time and effort to handle returns.
Not all items have fees, but it’s smart to ask before making your return. Ask clearly if any restocking costs apply.
This helps you avoid surprises at the register. The fee amount is usually small compared to what you paid, but it can still affect your choice.
Some people decide to keep items instead of paying the fee. Knowing about fees early helps you plan your return better and avoid frustration later on.
Special Circumstances and Exceptions
Every rule has exceptions. Floor and Decor handles unique situations differently. Understanding these helps you plan better.
- Defective products get special treatment.
- Wrong deliveries are always returnable.
- Custom orders follow strict rules.
- Bulk purchases have extended windows.
- Military families get considerations.
- Seasonal items have shorter windows.
- Professional contractors get perks.
- Store managers have discretion.
Conclusion
Floor and Decor has a pretty flexible return policy, but knowing the details can save you trouble later.
The 30-day return window is firm for most items, so keep your receipts safe and return products in good, sellable condition.
Store staff are there to help. Be polite and clear about your situation. Follow the steps, stay organized, and act within the return time.
Now that you know what to expect, you can shop with confidence.
Do you have any questions you want answered? I would love to hear them! Please drop whatever is on your mind in the comment section. Happy renovating!
Frequently Asked Questions
Can I Return Opened Tile Boxes?
Yes, as long as the tiles are complete, clean, and in sellable condition. Opened boxes are fine if the contents are untouched and returned within 30 days.
Can I Return Sale Items?
Regular sale items follow the standard 30-day return policy. However, clearance and final sale items usually cannot be returned, so check the tag or receipt before purchasing.
Can I Return After 30 Days?
Returns past 30 days are rarely accepted. Exceptions may be made for defective products or store mistakes, but always check with the store directly for special cases.
Holding a Master’s in Library and Information Science from the University of Illinois, Josh Clarke has dedicated more than 15 years to managing and disseminating information across various platforms. His professional journey includes significant experience as a research librarian, where he developed an expertise in sourcing and providing accurate and comprehensive answers to diverse questions. In 2018, Josh brought his rich experience to our platform, quickly establishing himself as a reliable source for general FAQs. He has been overseeing our information curation since then, combining his research skills with a flair for engaging content delivery. When not involved in information management, Josh enjoys exploring digital photography and participating in local quiz competitions, hobbies that complement his inquisitive nature and love for learning.
